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Customer Service
- Customer Service
- yIR Inc. is committed to providing quality products and service to our valued customers. Should you have a problem or concern please do not hesitate to contact us through the "Contact" section of the website. yIR Inc. strives to answer all correspondence within 48 hours of being contacted.
- Payment
- yIR Inc. products are securely processed through PayPal. A PayPal account is not needed in order to purchase items through PayPal. If you require an alternate payment option please contact us.
- Shipping and Delivery
- yIR Inc. customers have the option of having their orders shipped by either UPS or Canada Post. The method of delivery can be selected at "Checkout". Products purchased through yIR Inc. will usually ship within 1 to 2 days from the date of purchase. If an order is placed after 1:00 pm on Friday it will ship the following Monday. All brokerage, customs, and duty fees are the sole responsibility of the customer. yIR Inc. ships worldwide.
- Returns and Replacements
- All yIR Inc. products are covered under the manufacture’s warranty unless otherwise specified. The yIR-Ceiling-Mount, yIR-Power-Pack, yIR Power Pack Extension Cord, and the yIR Wireless Sensor Bar are all warrantied against manufacturer defects for a period of 90 days from the date of purchase. The yIR Writer is warrantied against manufacturer defects for a period of 30 days from the date of purchase. Shipping costs associated with a warranty claim are the sole responsibility of the customer. Notification of a warranty claim must be submitted via e-mail to inquiry@ecanvas.ca and approved by yIR Inc. prior to returning the defective product. Once a warranty claim is approved, yIR Inc. will replace the defective product(s) and ship the item(s) at no additional cost to the customer.
yIR Inc. products may be returned for a refund up to 30 days from the date of purchase providing the products are unused and the packaging and all corresponding material(s) is undamaged. Shipping costs associated with a return are the sole responsibility of the customer.
